Dare to Serve: How to Drive Superior Results by Serving Others

When Cheryl Bachelder was named CEO of Popeye s, the chain was in dire straights. Guest traffic had been declining for seven years. Same store sales were negative. The company and its franchisees were practically coming to blows. Today, Popeye s market share has grown from 14% to 21%. Margins have increased from 17% to 21%. And the franchisees are so delighted with the turnaround they re taking an active role in remodeling the restaurants. The difference-maker, Bachelor says, is servant leadership. In this inspiring new book she shows how she and other like-minded CEOs have applied a concept often derided as weak and sappy to deliver superior business results and supercharge employee retention and customer loyalty. If you love leading, Bachelder insists, you must love serving. This is a tough standard for leaders. In fact, it is the highest standard. But when implemented throughout an organization, it drives performance to the highest levels. Betchelder shows how it can be done." View Less